The Community Assistant is a powerful GovWell feature that uses Generative AI to automatically help you respond to questions from your community. With it, your community has a reliable, easy-to-access source of answers to their questions—anytime, day or night!

You can expect the Community Assistant to accurately cover a wide range of topics such as:
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By covering the topics above, the Community Assistant gives your community quick access to answers while freeing up your time to focus on more complex, time-intensive tasks.

After your Deployment Strategist adds the Community Assistant to your GovWell environment and gives you access to manage it, it's time to set it up! First, look for the 'AI Assistant' option in your navigation bar. Note that you'll only see this option if you're given permissions to manage the AI assistant.

This menu presents you with various options. Let's check them out!

See stats and track trends related to your AI Assistant. This shares similar functionalities with the Insights Page, but the data here is exclusive to the performance of your AI Assistant.

This is where you can give your AI Assistant the tools and training to assist your community by setting up custom answers for specific requests, uploading documentation and syncing with external resources.

Create custom answers to help your assistant respond to specific questions asked by your community. Use the ' +Create custom answer ' to set up a question and an answer.

If your community asks any questions that the Assistant could not answer yet, they will be listed under 'Unanswered Questions'. You can add a custom answer to ensure the question gets answered the next time it is asked!

Manage the documentation that your AI assistant will use to find and reference information when responding to questions. The AI Assistant will also refer to those documents whenever it uses them as a resource - simply upload a file using the 'Upload files' button!

Add websites to use as a source of information to your AI assistant. The AI Assistant will securely scan your public pages, collect key information and use that information to provide accurate answers to user questions.

Test your AI Assistant from the perspective of your users! Ask any questions and see how the assistant responds to users.

See the history of conversations your AI Assistant handled and review any interactions to ensure users were provided with accurate guidance.

Along with that, if you see a combination of question + answer that you believe should be adjusted or added into a custom answer, simply hover your mouse cursor over the relevant question + answer and click on it when the 'Create custom answer' highlight shows up!
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A window to create a custom answer will appear - add/edit any details and confirm the change to create the answer!

With the routing feature you can create custom routing/assignment rules that allow your AI Assistant to intelligently instruct residents to contact the correct department or representative based on the context of their questions if the conversation needs to be transferred.

To create a fallback contact, click the 'Create fallback contact' button. Specify the conditions when the fallback should be used and select whether you want the assistant to route to an existing GovWell user or to a contact outside of GovWell. Click 'Create Contact' to save the changes!

Configure your AI Assistant settings and add/remove team member access to the settings we covered above

💡 If you’d like the AI Assistant to help users directly on your own website, you can do so by adding the code from the ‘Install Script’ section in the Settings page. Once added, the AI Assistant will be securely embedded on your site, allowing residents to ask questions and get answers without needing to visit GovWell!

Here's a preview of how it looks like: