GovWell offers live support - by real humans, based here in the United States - every weekday from 9 a.m. to 5 p.m. ET. During these hours, you can expect a response within 2 minutes of submitting your request. Our team is dedicated to responding as quickly as possible, and you’ll always receive a swift and welcoming reply to your inquiry. So, please don’t hesitate to reach out!
🎉 Great! How do I reach out to you?
Look for the orange support box in the lower right-hand corner. You can find one in every GovWell page in the same place!
Once you click on it, a chat box will pop up, and a 'Send us a message' button will be revealed. Click on it to start your support request!
🤔 How do I write my support request?
The most important part of submitting your very own support request is to make it as clear and detailed as possible - the more information you share, the better we can serve you! So, when you're about to submit your request to our Support team, it is super helpful to include:
Which jurisdiction you are contacting from
Which Record # you have a question about
Which online services you need help with
A detailed description of the issue/question - the more context, the quicker we can help!
Screenshots/videos are a valuable bonus!
🐞 For technical issues/bugs:
Have you tried a different browser/device?
Are there any error messages? If so, please describe them
Is this only affecting you? Or is it impacting others around you?
Screenshots/videos are a valuable bonus!
👀 Watch our video on how to contact Support below!