GovWell employs role-based access control to ensure data integrity and security. This article explains who can delete records, including permits and cases, within the platform and how users can request assistance if deletion is necessary.
⚠️ Record Deletion Restrictions
Only GovWell Staff have the ability to delete records at the moment. This restriction ensures that deletion actions are deliberate and managed to avoid unintentional data loss. Jurisdiction admins are responsible for verifying the details of the record, confirming the legitimacy of the deletion request, and ensuring proper documentation of the process ahead of requesting a deletion to GovWell Staff.
✅ How to Request the Deletion of a Record
If you believe a record needs to be deleted, please follow the steps below:
If you are an applicant/contractor/resident:
Reach out to your jurisdiction staff: every request to delete a record must be reviewed and verified by the jurisdiction staff before GovWell can process it. Once your local jurisdiction staff confirms that the record can be deleted, they will reach out to GovWell to formalize the request. If you are unsure about the process, provide as much detail as possible about the record to expedite the review and verification process.
If you are a staff member:
Contact GovWell Support: Reach out to the GovWell support team and be sure to provide the necessary information about the record that requires deletion, such as the record number and the reason why the deletion is necessary. Ensure that you include any supporting documentation or evidence that may help in verifying the legitimacy of the deletion request.
These steps ensure a secure and verifiable process for managing records within GovWell.