Congratulations! You’ve submitted an application using GovWell!
Now it’s time to stay on top of every update and task that the jurisdiction staff will send you. GovWell makes it easy to stay informed about all updates and track the progress of your application in real time.
From your Records page, locate the application you want to manage. In this case, let’s see what’s happening with #RES-25-0076 at Gotham City.
You can access your application details by clicking the Record # link or the View button. This will take you to your application overview.
There are a few key things to cover here, so let’s guide you through the essentials!
Application Tabs: Here, you can navigate between different sections of your application. Each tab contains information and tools needed to complete your application
Related Records: If your application has any related records, they will be displayed here. This is common for applications that share the same location (e.g., renewals) or for contractor licenses.
Overview: This section provides a summary of the information you’ve entered in the application form, relevant dates, and the current status. The information here is updated as your application progresses.
Current Step: This shows the current step your application is at. If any actions are required on your part, they’ll be listed here—be sure to complete everything as soon as possible!
Share: You can share your application with someone else, whether they are a GovWell user or not, using this button. It’s important to note that when you share the application, the recipient will have full viewing and editing permissions, just like the applicant.
Sections
Each section serves a special purpose in your application, so let's have a look at them!
📁 Files
In this section, you’ll find all the files uploaded to the application by everyone involved in the process, as well as any generated files (e.g., certificates, permit documents, etc.).
Plan Set Version: The files you upload as part of the application are collectively packaged into a Plan Set, which must be reviewed by a government staff member. In some cases, the reviewer may ask you to make corrections to your files. Each review cycle generates a new Plan Set, so this option allows you to browse through your previous Plan Sets if needed.
More & View Plans: The '🔽 More' button allows you to perform actions on the current Plan Set, such as downloading your plan files. The 'View' button lets you view your plans and any comments or highlights made by the reviewer that need to be addressed before moving forward with the application.
Plan Files: These are the files that are part of your Plan Set and are subject to review.
Files Not in Plan Set: Supporting files that are not subject to review but can still be helpful in the overall process.
Generated Documents: Any documents generated as a result of this application (e.g., certification, permit documents) will be available for download here.
You will see a notice in your 'Files' section whenever an update to your Plan Set is requested
🔎 Inspections
Inspections may not always be visible to you as an applicant, and in some cases, they may not even be necessary. However, when inspections are required, they are a crucial step that must be handled in a timely manner.
The Inspections view is quite simple and may vary slightly between cities. In general, you can:
View and track all scheduled inspections: Inspections are managed by reviewers and inspectors.
Request an inspection: You can use the 'Request' button to suggest a date and time for an inspection. Please note that this is not the same as scheduling an inspection (in some cases, scheduling may be possible — see our Requesting vs Scheduling an Inspection article for more details). Inspectors will review your request and either confirm the suggested date or propose an alternative available date.
🏠 Property
The Property page displays the information related to the address in the application.
If your jurisdiction has integrated its Geographical Information System (GIS) with the GovWell database, GovWell will automatically link existing addresses from the GIS system to your application!
If the address is not present on the Property page, you can manually add it by clicking the '+ Add Address/Parcel' button.
📋 Activity
The Activity tab tracks all status updates and relevant actions taken throughout the application process.
This page is very useful to keep track of the timeline of events on your application!
📞 Contacts
The Contacts tab displays all relevant contacts for the application, including the main contacts such as the applicant and assigned contractors. This page also shows any collaborators assigned to the project.
You can add additional contacts to the record by clicking the '+ Add Contact' button at the top right of this section.
💳 Fees
When it’s time to pay your application fee, staff will issue an invoice, which can be found on your Fees page.
If you need to review the invoice before proceeding with your payment, simply click the document icon under the 'Files' column on this page. This will open a copy of the invoice issued by jurisdiction staff. Once you're ready to pay, click the orange 'Pay' button to initiate the payment!
We accept payments by credit card or bank transfer (via ACH). For more information on payment methods, please refer to our Accepted Payment Methods page.