FAQs
Got a question? Start here!
By Bruno1 author28 articles
Your GovWell Profile
Managing your profile details and settings
How to create your GovWell accountWelcome to GovWell! This is your starting point
Updating your GovWell accountPersonalize your name, contact information, email and more!
Can I sign in using a password?
Log in confirmation link is expired/not workingHow to fix log in conflicts and issues
Why does the verification link expire in a minute?
General Application FAQs
Common application questions asked by our users
How do I delete a duplicate application?
Accepted payment methods
How do I see the expiration date of my registration/permit?
I can't find my projects! How can I access them?What to do when you can't find your projects in your My Projects page
Why doesn’t my application renewal carry over the information from the original record?
Can I print a copy of my application?
Can't upload files to my application - "Uploads are not allowed at this time"
Submitting an Application
A helpful collection of the most common questions applicants ask during the preparation stage
Why are no results showing when I search for a Contractor?
Why isn't GovWell accepting my uploaded files?
I made a mistake on my application! Can I update it?
Can I delete a draft application?
I don’t have the information for a required field! What do I do?
After you Apply
Frequent questions about what happens after applying
Why can't I see or request Inspections in my application?
How do I update an outdated address?
Why can't I see comments reviewers left on my plan review?
How do I keep track of my Inspections?
How long will it take for my application to be reviewed?
I can't create a new plan set version / the 'Create Version' button is greyed out!
Who can delete records in GovWell, and how can I request a deletion?